Volunteer Reception Vacancy   RCC239

We currently have volunteer positions vacant for workers in our Reception.

Would you like to give back to our community?

Your position will be to ensure that all ensure that all clients and visitors are welcomed to the Organisation) and their needs are attended to in an inclusive and non-judgemental environment.

Duties

• Your duties are to welcome clients and visitors to the Centre
• Receive incoming telephone calls and record messages.
• Pass on messages to staff members and counsellors via telephone or email.
• Attend to enquiries both via telephone and face-to-face.
• Check incoming emails and send emails as required.
• Confirm appointments for counselling by sending SMS messages to clients.
• Provide information to clients regarding the Organisation's services and activities.
• Accept and record clients for the Centre’s Emergency Relief Program.
• Accept and record referrals for Organisation's services and activities.
• Assist with day-to-day administrative and general tasks such as: photocopying, posting and collecting mail, restocking brochures, flyers and pamphlets, ensuring notice boards are tidy and up-to-date, shredding, tidying the waiting area and reception area and other duties as required.

We are a non-profit community based organisation with its main office in Capalaba & two outreach centres at Wynnum & the Bay Islands. We are endorsed by the federal government as a public benevolent institution & registered as a charity with the Aust. Charities and Not for profits Commission. 

Our primary aim is to provide crisis services in response to community need within the Redlands through our Emergency Relief program.

All assistance that is provided is based on an individual’s needs. Our aim is to assist those in genuine need by best using the resources available at that time so that clients can take action to address their issues. 

Please forward your expression of interest to the Volunteering Redlands Team to info@volunteeringredlands.org.au  along with a copy of your resume, if we do not have it on file, already.